FashionTV Club Help Center

The Help Center is the first place to look when something is not working as expected. Most questions about deposits, withdrawals, bonuses and verification are answered here. If your situation needs a closer look, live chat is open around the clock from inside your account, or you can send the team an email and a real person will reply.

Verification, sometimes called Know Your Customer or KYC, is a standard step at every regulated online casino. It is required by anti money laundering rules and protects both the player and the casino. The process is straightforward. From inside your account, upload a photo of a government issued ID such as a New Zealand driver licence or passport, plus a recent proof of address such as a power bill or bank statement dated within the last three months. The team typically completes the review within a few hours during NZ business hours.

You can usually play and deposit before verification is complete, but you will need to verify before your first withdrawal. Getting it done early means there is no delay when you cash out a big win. If anything is unclear from the documents you submit, the team will reach out by email with a polite request for additional information. The most common issue is documents that are partially cropped, so make sure all four corners of any ID or bill are visible in the photo.

Deposits are designed to be quick. Open the cashier, choose your method, enter the amount in NZD and confirm. Cards and e-wallets land instantly in almost every case. Bank transfers can take longer depending on your bank, with most NZ banks clearing within a few hours during business days. The cashier shows the expected timeframe before you confirm so there are no surprises.

Withdrawals follow the same path in reverse. Open the cashier, choose Withdraw, pick your method and enter the amount. The team reviews most withdrawals within a few hours and once approved the funds head back to your nominated payment method. E-wallets are the fastest, often clearing within a few hours of approval. Cards typically take one to three working days. Bank transfers usually take one to three working days for repeat cash outs and slightly longer for the first withdrawal.

If a bonus has not credited as expected, the most common cause is that the deposit did not meet the minimum amount, or the bonus was not opted in before the deposit was made. Both can be checked from the Promotions page in your account. If everything looks right and the bonus is still missing, live chat can usually credit it manually within a couple of minutes after a quick check.

Wagering progress is tracked in your account on the My Bonuses page. If you cannot see the bonus listed but you believe it is active, refresh the page and check that you are logged into the correct account. If progress looks lower than expected, double check that you are playing eligible games and within the maximum bet rules. Live tables count less than slots and certain low edge slots are excluded entirely from wagering.