FashionTV Club Close Account

If you no longer want to play at FashionTV Club, closing your account is straightforward. You can do it from inside the site or by writing to support. Before you close, withdraw any remaining balance, complete any active wagering on bonuses you want to keep, and download your transaction history if you need it for your records. Once the account is closed, your personal data is retained only as long as our legal obligations require.

If you are closing because gambling is no longer fun, consider self exclusion instead. Self exclusion locks your account for a fixed period of six months, twelve months or longer, and the lock cannot be reversed before the period ends. That makes it a safer option than a simple closure if you might be tempted to come back too soon.

If you closed your account for general reasons rather than self exclusion or a compliance issue, reopening it is a simple process. Contact our support team from the Contact page or via live chat using the original email address tied to the account. The team will verify your identity, confirm there are no outstanding issues and reactivate the account within twenty four hours. Your transaction history, verification status and account preferences are restored alongside the reactivation, so you do not need to start from scratch.

Self exclusions cannot be lifted before the chosen period ends. This is intentional, because the strength of self exclusion as a tool depends on the lock holding even when you change your mind. When the period ends, the account is not reopened automatically. You need to contact support, complete a short responsible play check in and confirm you understand the protection tools available before the account is reopened. The aim is to make sure the return is deliberate rather than reactive.

When you close your account, your personal data is retained only for as long as our legal and regulatory obligations require. Financial records are typically held for five years to meet anti money laundering rules. Marketing data is removed at closure unless retention is required for compliance. KYC documents are retained for the regulatory period and then securely destroyed. You can request a full export of your personal data before closing if you want a copy for your own records, by contacting our support team.

Closing your account does not affect any winnings already paid out or transactions already completed. It also does not waive any obligations that were in place at the time of closure. The Privacy Policy describes how your data is handled in detail, and the Privacy Commissioner of New Zealand can be contacted directly if you ever feel your rights have not been respected.